Meduso
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AI-powered customer feedback

We're killing your email surveys. Get real feedback from your customers.

Meduso texts your customers after their visit, understands their replies with AI, and alerts your team when someone needs a human follow-up.

Start free todaySee how it works

Free plan · No credit card required · Cancel anytime

50+

Free SMS to start

24h

Default outreach delay

6k+

Zapier integrations

The problem

Email surveys get ignored. Conversations don't.

Your customers already text every day. Meduso meets them there — right after their visit — instead of burying feedback in an inbox they'll never open.

Email surveys
Meduso
2–5% response rates
Customers reply in-thread
Feels like marketing
Feels like a check-in
Feedback arrives too late
Alerts within hours of the visit
No recovery workflow
Staff inbox + action logging

How it works

From visit to recovery in four steps

Set it up once. Meduso handles outreach, conversation, and alerting automatically.

  1. 1

    Import customers

    Upload a CSV, add contacts manually, or sync from your CRM via API or Zapier.

  2. 2

    SMS goes out automatically

    After a configurable delay (default 24 hours), Meduso sends a friendly post-visit text.

  3. 3

    AI continues the conversation

    Customers reply naturally. AI asks follow-ups, respects opt-outs, and captures the full story.

  4. 4

    Recover before it's public

    Negative sentiment triggers real-time alerts so your team can follow up before a bad review.

Features

Everything you need to recover customers

Same powerful platform on every plan — you only pay for volume as you grow.

SMS outreach

Automated post-visit texts that feel personal, not promotional.

AI two-way chat

Natural follow-up questions without making customers fill out a form.

Real-time alerts

A recovery inbox that updates the moment a customer needs attention.

Analytics

See complaint trends by category and track recovery over time.

AI voice calls

Optional high-touch phone follow-up for customers who need a human touch.

Zapier & API

Connect to 6,000+ apps or push customers from your own systems.

Outcomes

Stop losing customers silently

Meduso gives your team an early warning system — before dissatisfaction goes public.

Catch issues early

Learn about problems before they become public one-star reviews.

Less manual work

Outreach and first-pass analysis run automatically in the background.

Measurable recovery

Log actions taken and see which conversations turned around.

Pricing

Start free. Scale when you're ready.

Transparent plans for local businesses of every size. Upgrade anytime from your dashboard.

Free

$0forever
  • SMS50 SMS
  • Voice—
  • Imports100 imports
Start free

Starter

$49/month
  • SMS500 SMS
  • Voice60 min
  • Imports1,000 imports
Get Starter
Most popular

Growth

$149/month
  • SMS2,000 SMS
  • Voice300 min
  • Imports5,000 imports
Get Growth

Enterprise

Customcontact us
  • SMSUnlimited
  • VoiceUnlimited
  • ImportsUnlimited
Contact sales

Paid upgrades are completed in-app via Stripe after you sign up.

FAQ

Common questions

Everything you need to know before getting started.

How does Meduso reach my customers?
After you import a customer, Meduso sends an SMS after a delay you configure (24 hours by default). Customers reply by text; AI continues the thread until the conversation is complete.
Is this compliant with SMS regulations?
Meduso includes opt-out handling in every conversation. You are responsible for having consent to text your customers and following TCPA and carrier guidelines for your business.
What integrations are available?
Import customers via CSV, manual entry, our public API, or Zapier. Connect your existing CRM or POS workflow without custom development.
What happens on the free plan?
The free plan includes 50 SMS and 100 customer imports per month. Voice calls are available on paid plans. No credit card is required to start.
How do upgrades and billing work?
Sign up free, then upgrade to Starter ($49/mo) or Growth ($149/mo) from your dashboard billing settings. Enterprise plans are custom — email us for pricing.
What counts toward my usage limits?
Every outbound SMS (initial outreach and AI replies) counts toward SMS. Each voice call attempt counts as one minute. New customer imports count; duplicates do not.
How is my data secured?
Data is stored in Supabase with row-level security. Payments are handled by Stripe. SMS and voice are delivered via AgentPhone. We never sell your customer data.

Contact

Questions? We're here to help.

Reach out for sales, support, or enterprise pricing.

Email us at support@medusoai.com and we'll get back to you as soon as possible.

Ready when you are

Ditch the survey links. Start real conversations today.

Free plan · No credit card required · Cancel anytime · 50 free SMS/month · Setup in minutes

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